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Warranty Information
Get your fire apparatus back on the road quickly with our dedicated warranty services. We provide local, personalized support for Dependable units and all other brands to ensure every repair meets our high standards of quality.
FAST-TRACK YOUR FLEET REPAIRS
Complete Warranty and Service Solutions
In addition to building high-performance vehicles, we also maintain them once they are put to use. You won’t have to wait around since our staff takes care of warranty work both in-house and on the road. Out qualified EVT specialists handle everything from more complicated repairs to manufacturer recalls, minimizing downtown and maintaining your department’s readiness.
Get more information:
Chassis & Powertrain
Get full coverage for your vehicle’s engine, transmission, and frame to ensure long-term road reliability and performance.
Apparatus Body Structure
We guarantee the structural integrity of your truck’s body and compartments against cracks or major manufacturing failures.
Corrosion & Paint Care
Our specialized coating protects your fleet from rust and peeling, keeping your trucks looking professional in harsh conditions
Water Tank Integrity
Enjoy peace of mind with long-term protection against leaks in your poly water tanks and internal plumbing systems.
Fire Pump Performance
Protect the heart of your truck with certified coverage for high-pressure pumps, impellers, and mechanical water seals.
Electrical & LED Lighting
This covers your sirens, scene lights, and complex wiring systems to ensure your signals always work during emergencies.
Workmanship & Assembly
Our team backs the quality of every installation, ensuring any assembly issues are fixed quickly at no cost.
FIND A SOLUTION
HAVE QUESTIONS ABOUT YOUR WARRANTY COVERAGE?
Get the expert support you need to keep your fleet protected. Our team is here to provide clear answers and fast solutions so your trucks stay in the field where they belong.
WARRANTY SUPPORT
PROTECTING YOUR INVESTMENT ACROSS CANADA
We take pride in providing consistent warranty coverage to fire departments and emergency services nationwide. Our objective is to make the procedure simple and provide you with assurance that every vehicle in your fleet is taken care of, regardless of where your station is located.
FAQs
Common Questions About Warranty & Claims
Find answers to common questions about our fire apparatus, customization options, and after-sales support—all in one place.
Does your warranty service cover trucks from other manufacturers?
Yes. We have a proven track record of servicing and managing warranty claims for both Dependable apparatus and all other branded vehicles to support your entire fleet.
What information is needed to start a warranty claim?
To help our team respond to your request more quickly, please have your vehicle identification number (VIN), current mileage/hours, and a detailed description of the issue ready.
Do you offer on-site support for fire apparatus warranty repairs?
Yes, we offer both in house service at our Brampton location and mobile support. If possible, we’ll come out to your station and take care of the repairs there.
How does preventative maintenance affect my warranty?
Regular service and NFPA-compliant testing document the proper care of your vehicle. This history is often essential for verifying and approving complex warranty claims.
Can you handle manufacturer recalls through your service department?
Yes, manufacturer recalls are handled promptly and correctly by our qualified EVT experts, ensuring that your equipment remains safe and complies with all national regulations.
What is the typical turnaround time for a warranty repair?
We make emergency vehicle repairs a priority so you’re not dealing with unnecessary downtime. With a large inventory of parts on hand and dedicated service managers keeping things moving, we work to get you back up and running as quickly as possible.
Who coordinates the warranty process at Dependable?
We have a dedicated team, including an On-Site Service & Warranty Manager and a Technical Team Coordinator, to oversee every step of your claim for a smooth, professional experience.
Trusted Support in Every Province
The Professional Verdict
Hear from the organizations that depend on our trucks for safety, speed, and power on every call.
When our pump system had an issue, the warranty team handled everything from the claim to the repair. Their speed and professionalism kept our downtime to a minimum.
T. Sullivan
Fleet Manager
The personalized warranty support we received was outstanding. They understand that every second counts in our industry and treat our repair with the highest priority.
L. Richards
Assistant Chief
Dealing with recalls and warranties can be a headache, but this team makes it simple. Their certified technicians know these trucks inside and out.
D. O'Connell
Fire Chief